If you're a victim of identity theft, as a Citi customer, you can automatically use the free services of Citi® Identity Theft Solutions, even if the fraud occurred on a product from another company. Our team of Identity Theft Solutions specialists will provide personal support and assistance as you begin the process of re-establishing your credit. And you won't be held liable for unauthorized charges made on your Citi consumer card.
Our Specialists are trained experts dedicated to assist you if you've experienced identity theft. Once we have confirmed that you are a victim of identity theft, you will be assigned a Specialist and a case number. Our Specialists will:
Work with you to contact the TransUnion credit bureau to review your credit report and apply an extended Fraud Alert to your credit file, which will be transmitted electronically to the other two major credit reporting agencies.
Monitor your TransUnion credit bureau report until your case is closed, identifying and flagging suspicious activity as early as possible.
Advise you on how to complete a police report and other government forms that may be required.
Help you identify any other compromised accounts and assist you in contacting those creditors.
Proactively keep in touch with you about the status of your case until it is closed.
Provide you with a step-by-step guide to assist you in the process.
If you're ever a victim of identity theft, these items may be helpful:
Citi is not responsible for the products, services or facilities provided and/or owned by other companies.
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